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Accessibility FAQ's
Stair Lift FAQ's
  • Will Medicaid pay for my stair lift in Mass and NH?
    Check with your Medicaid contact, but usually, no.  back to top

  • How much does a stair lift in Mass, NH, Maine, RI or VT cost?
    New straight stair lifts typically run between $2,800- $3,500 depending the shape and design your stairway. Curved units typically cost between $8,500 to $15,000 depending on the shape and design of your stairs. This includes installation from a certified technician. Please call us to help guide you to the stair lift that best matches your need & budget.  back to top

  • What if the power goes out?
    Most stair lift models run fully or at least partially on battery power so you or your loved one will never be stranded by a power outage.  back to top

  • What if the stair lift is at the bottom of the stairs and you are at the top (or vice versa)?
    Our stair lift models have a remote control that will allow you to "call" your stair lift.  back to top

Wheelchair Ramp FAQ's
  • Who installs the ramps?
    Customers who buy an EZ-ACCESS ramp expect a first-class purchasing process from start to finish - and this includes installation. At Accessibility for New England, our installers are factory trained and certified to install EZ Access modular ramps in a safe and efficient manner. It is important that your modular ramp is safely and correctly installed.  back to top

  • How do you measure and determine the correct length for a ramp?
    As you know, your safety is the top priority in installing a ramp, so it is important to accurately measure the desired ramp location. Looking at the steps you wish to cover and using either a measuring tape or laser, measure the vertical height from the base of the highest step to the surface below. It is typically easiest to measure from the side of the stairs. Be sure you do not measure the stairs diagonally, because the necessary ramp length will be determined based on the vertical height it needs to reach. In addition, make adjustments for any ground level changes where the ramp will end in reference to the surface below the bottom step. You can then apply ADA guidelines of one inch of rise (height) to one foot of ramp length. Please do not hesitate to call your sales specialist at Accessibility for New England who can often help you right over the phone.  back to top

  • How do the ramps hold up in harsh weather?
    You can be confident that no matter the weather outside, your EZ-ACCESS ramp will be fully functional. Our modular ramps are designed to be exposed to the elements and have a special tread to ensure safety. We like to advise our customers that -as with any other outdoor surface such as a driveway or walkway -it is important to keep the ramp swept off when it snows and use a recommended de-icer. And while our portable ramps perform very well in precipitation, we suggest that they be moved under cover when not in use.  back to top

  • How long does it take from order to installation?
    EZ Access has a major warehouse Kentucky so our shipments usually reach Accessibility for New England's HQ in 2-3 business days, with installation taking as little as 30 minutes depending on the product and design. Expedited shipping is available for an additional charge.  back to top

  • How high can a ramp go?
    EZ-ACCESS modular ramps have no specific limitation on height, since the design and length can be custom configured for almost any height while still adhering to ADA guidelines of one inch of rise (height) to one foot of ramp length. Although adherence to ADA guidelines is not required for residential ramps, we use them as a reference.  back to top

  • What does "ADA" compliant mean?
    ADA stands for the Americans with Disability Act, which is an umbrella of government guidelines covering many issues relating to disabled Americans. For ramps, ADA guidelines state that one foot of ramp is needed for every inch of vertical rise, although these guidelines are not required for residential. For example, with a 10-inch rise, you would need a 10-foot ramp. You can view the ADA web site at  back to top

  • Why does it matter that the ramps are made in the USA?
    As the leader in access solutions for over 25 years, EZ-ACCESS knows that safety and reliability are our customers' primary concerns when selecting the right ramp. It matters very much where our customers' ramps are made, how they are designed and tested, and who is standing behind them. EZ-ACCESS ramps are manufactured at their dedicated factory in Algona, Washington to the exact standards of their proprietary CAD designs. Each ramp model is validated twice -once by internal testing and once by an independent laboratory. And every EZ-ACCESS ramp is backed by their industry-leading warranty. Unfortunately, not all aluminum ramps live up to these standards. Ramps with other manufacturing origins may not adhere to the same rigorous design, testing, and manufacturing criteria utilized by EZ-ACCESS. Many of these ramps may not carry a warranty, liability insurance, or even basic manufacturing information. Even if a warranty is provided, you may want to consider whether the company that issues the warranty will be around if you ever need to use it.  back to top

Wheel Chair Lift FAQ's
  • How do I know which lift is best for my needs?
    If you are not sure, please let us guide you. We are not commissioned sales people, but accessibility experts. We can be reached @ 1.888.9NE.LIFT   back to top

  • Am I better off with a wheelchair lift or elevator?
    This depends on your needs. With our 8+ years experience, we can help you with this. Please give us a call for a no obligation consultation. 1.888.9NE.LIFT   back to top

  • Are wheelchair lift inspections required by law?
    This varies per state, but in Massachusetts, New Hampshire, Maine and Vermont inspections are required in commercial applications and any dwelling that is not a single family residence. Single family residential homes are not required to be inspected, which makes choosing your elevator contractor even more important. Safety is our 1st priority, so let us help you install your elevator or vertical lift.  back to top

  • Is there a weight limit for these vertical lifts?
    Yes, typically, 750 lbs is the weight limit for vertical platform lifts. However, a residential elevator can have up to a 1,000 lbs capacity and the commercial LULA elevator can have up to a 1,400 lbs capacity. If you need more than that, please call us to consult.  back to top

  • Are these lifts ADA compliant?
    ADA sets the standards for handicap space and other requirements. All of the lifts we sell can be configured to meet ADA requirements, are constructed to ASME standards, are UL approved, and meet the requirements of A17 or A18. Please consult Accessibility for New England to check to see what codes you will have to meet.  back to top

  • Does Medicare cover vertical lifts & elevators?
    Medicare does not usually reimburse for lifts of any kind.  back to top